The only reason I subscribed to Smart DNS Proxy was to access UK TV streaming services like BBC iPlayer, ITV Hub, etc. Geo unlocking for sites like Netflix, Amazon Prime, etc. has never worked - well at least since I joined 9 months ago. It's recently all gone bad! Started by completely blocking access to my local version of Netflix, despite Netflix being unselected on their configuration page. Now it has stopped working for all UK streaming sites, and their support says I will have to change the DNS on my router. Unfortunately, as the router is supplied by my ISP, this is not possible, as the interface page does not allow this manipulation. My advice - Avoid!
Mainly used to access geo-blocked streaming services with DNS. All main UK streaming services work flawlessly on my Samsung TVs, IoS, Android, and Windows devices. No issues with Amazon Prime, Netflix, etc. Good value for what I use. Never had reason to use customer services.
I have faced connection problems with their OPEN VPN for a week and contacted customer service twice. Customer Service gave me the advice to change ports, then gone. I tried all ports as per their advice, but could not establish a connection. The chat window was closed when customer service went away and no way to contact them again. do you think it's worth paying for it???