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’ve consciously paid for PureVPN’s services exactly twice in my life—both times when I actually needed a VPN for work. One payment was made in 2022, the other in 2023. When I paid in 2023, the company—at its own discretion—gave me a second, different username and deactivated the one I’d paid for in 2022. I figured that’s just how their system works. Fast forward to 2025, and now I’m unemployed, counting every cent just to survive. Without any prior notice about a subscription renewal or upcoming charge, the company billed me on April 2. ✅ A bunch of spam emails about services I don’t need? YES! ✖️ At least one email a few days ahead to say they’d charge my card? NOPE. On April 3, after I noticed the charge, I contacted them immediately to say I didn’t want the service. They replied that recurring charges are non-refundable. Later that same day, I noticed a second charge from them. Turns out, they reactivated both usernames—from 2022 and 2023. I’ve never needed two VPN accounts. I’ve never used two. I reached out again—same copy-paste customer service response. On top of that - there is no clear, distinguishable way to delete a payment method from their website, and the way it visualizes payment history is intentionally made to be very misleading. Who knows, maybe next week they’ll decide I need a third or fourth VPN account. Luckily, they already drained my balance down to €5, so there’s not much left for them to steal—at least until my bank processes the chargeback. Their actual service quality? Meh. You’ll run into issues here and there. But in a market full of legitimate VPN providers, my advice is: STAY AWAY FROM THESE SCAMMERS. There are definitely providers out there with more ethical and transparent billing practices, offering similar (if not better) service for the same price.
The purevpn is working only if you need to hide your IP, connecting only to allowed regions. If you need to jump from the area where the network is closed and opened only to some countries, purevpn is waste of money and your time. Example: The region B is closed from the region A and you need to connect to B - that is impossible, you cannot even start and authentication purevpn, because their authentication servers are in B region. I spent several months with that AI and people support and have nothing. They are responsing to you, but that is stupid support even cannot read and undestand, only "we are so sorry". No help, no refund. Be aware!
PureVPN charged me over €400 in three separate payments for a 36-month renewal I never agreed to. I received no prior notice, no price update, and no reminder before this excessive charge was made. In my account, the subscription is still shown as €2.03 per month, which makes this amount completely unjustifiable. I contacted customer support immediately. They cancelled the subscription but refused a refund, hiding behind internal policy – ignoring the fact that such automatic long-term renewals without proper notice are illegal under EU consumer law. This is not a trustworthy service. I’ve initiated a chargeback through my payment provider and would strongly advise others to avoid PureVPN altogether. If you have any doubt, Just scroll though the subreddit /PureVPNcom.
